FAQs
Find answers to our most frequently asked questions.
Orders & support
Hey Litch Kings, and Litch Queens!
We're here to help with any questions or concerns you may have about your order. Before reaching out, we encourage you to check out our FAQs, where you’ll find answers to common questions about shipping, returns, and more. If you still need assistance after reviewing the FAQs, feel free to contact us, and we’ll be happy to help!
Can I return an item if I change my mind?
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Since our products are custom-made just for you, we don’t accept returns for reasons like size issues or a change of mind.
How can I contact you?
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You can reach us through our contact form. We typically respond within 24 hours.
How can I place an order?
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Browse our products, add items to your cart, and complete checkout. It’s that simple!
How can I track my order?
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After your order is shipped, you’ll receive a tracking number via email. Use it to check your delivery status.
How do I choose the right size?
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Each product page includes a detailed size chart—be sure to check it before ordering! If you’re unsure, feel free to contact us for help.
How do I request a refund or replacement?
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Reach out to us on our contact form with your order number and a brief description of the issue (plus a photo if applicable). We’ll respond quickly to resolve it.
How long does shipping take?
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A: Delivery times vary depending on your location:
- Domestic (USA): 3–7 business days
- International: 7–21 business days
Is my payment information secure?
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Absolutely! Our store uses SSL encryption to protect your personal and payment details.
What if I need to change or cancel my order?
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Contact us immediately through our contact form. If your order hasn’t gone into production, we’ll do our best to make changes or cancel it.
What if my order is incorrect, damaged, or defective?
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If there’s an issue with your order, we’ll make it right! Contact us within 30 days of delivery with a photo of the issue, and we’ll issue a refund or send a replacement. No need to return the item.
What payment methods do you accept?
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We accept all major credit cards, PayPal.
What should I do if the size doesn’t fit?
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If you accidentally ordered the wrong size, let us know. While we don’t accept size-based returns, we’re happy to offer a discount on a replacement order.
Where do you ship?
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We ship worldwide! Shipping costs and times will be calculated at checkout based on your location.